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ISO 9001:2015 Foundation Course

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Quality Management Principles

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1. What is the first of the 7 Quality Management Principles.
Customer Focus Engagement of People Leadership Relationship Management
2. What is the last of the 7 Quality Management Principles.
Customer Focus Engagement of People Relationship Management Process Approach
3. The following are the 7 Quality Management Principles except
Process approach Engagement of people Supplier Management Customer focus Improvement Leadership Evidence-based decision making Relationship management
4. The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations.
Customer Focus Leadership Relationship Management Improvement
5. For sustained success, an organization manages its relationships with interested parties, such as suppliers.
Leadership Relationship Management Evidence-based decision making Customer Focus
6. In Evidence-based decision making, the decisions is based on the __________ are more likely to produce desired results.
instinct and hunch random information analysis and evaluation of data and information personal views and opinion
7. The benefits of improvement is
Improved process performance, organizational capabilities and customer satisfaction Enhanced ability to anticipate and react to internal and external risks and opportunities Enhanced drive for innovation all of the above
8. TRUE or FALSE? In PROCESS APPROACH, the quality management system consists of interrelated DEPARTMENTS. Understanding how results are produced by this system enables an organization to optimize the system and its performance.
TRUE FALSE
9. TRUE or FALSE? In ENGAGEMENT OF PEOPLE, Competent, empowered and engaged people at ALL LEVELS throughout the organization are essential to enhance its capability to create and deliver value.
TRUE FALSE
10. TRUE or FALSE? In LEADERSHIP, MANAGERS at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the organization’s quality objectives.
TRUE FALSE